dhaka9 Privacy Policy

1.0 Data Controller

dhaka9 ("we", "us", "our") is the data controller responsible for the personal information collected through the dhaka9 platform at dhaka9.app. As data controller, dhaka9 determines the purposes and means of processing your personal data. For any privacy-related enquiries, you may contact our support team via the Support page.

2.0 Information We Collect

When you register, verify, deposit, play, or contact dhaka9, we may collect the following categories of personal data:

We do not knowingly collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless it is incidentally present in a document you submit for identity verification — in which case it is processed only for the purpose of verifying your identity and is not used for any other purpose.

3.0 How We Use Your Information

dhaka9 processes your personal data only for specified, explicit, and legitimate purposes. The following table sets out the purposes for which we use each category of data and the legal basis for that processing:

• Account Registration & Management: To create and maintain your dhaka9 player account, verify your identity, and administer your profile settings.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to detect and prevent fraudulent transactions; and to maintain accurate financial records.
• Responsible Gaming Compliance: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion periods, and comply with our responsible gaming obligations.
• Anti-Money Laundering (AML) & KYC: To verify player identity, monitor transactions for suspicious activity, and fulfil our obligations under applicable anti-money laundering standards.
• Customer Support: To respond to your enquiries, process complaints, and maintain records of our communications for quality assurance.
• Platform Security: To protect the integrity of the dhaka9 platform, detect unauthorised access, investigate suspicious behaviour, and prevent fraud and cheating.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign updates — only where you have given explicit consent or where permitted under applicable guidelines. You may opt out at any time.
• Platform Improvement: To analyse aggregate usage patterns, improve game performance, and enhance the overall player experience on dhaka9.
• Legal & Regulatory Compliance: To meet applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.

4.0 Cookies and Tracking Technologies

dhaka9 uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device when you visit dhaka9.app. The following types of cookies may be used:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, security tokens, and load-balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously entered data to improve your experience across sessions.
• Analytical Cookies: Collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and which games are most popular — to help us improve dhaka9.
• Session Integrity Cookies: Maintain your logged-in state throughout a gaming session and prevent session hijacking.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the dhaka9 platform. We do not use third-party advertising cookies or cross-site tracking technologies.

5.0 Sharing Your Information

dhaka9 does not sell your personal information to third parties. We may share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and other payment partners receive only the transaction data required to process your deposits and withdrawals.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to deliver game content and maintain fair-play integrity. They do not receive your full identity or financial details.
• Identity Verification Partners: Third-party KYC service providers who assist with document verification and fraud screening. These partners are contractually bound to process data only on our instructions and in compliance with applicable data protection standards.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory obligation, dhaka9 may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of dhaka9's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6.0 Data Retention

dhaka9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal and regulatory requirements. The general retention periods applied by dhaka9 are as follows:

• Active Account Data: Retained for the duration of your account membership plus a period of five years following account closure, to meet anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction logs are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity and verification documents are retained for five years following the end of the business relationship.
• Support Communications: Customer support records are retained for two years from the date of the interaction, unless the matter involves an active complaint or legal proceedings.
• Technical and Usage Data: Anonymised usage analytics are retained indefinitely for platform improvement purposes. Identifiable technical data (such as IP address logs) is retained for 12 months.
• Marketing Consent Records: Records of your marketing preferences and consent are retained for the duration of your account membership.

When data is no longer required, dhaka9 ensures it is securely deleted, destroyed, or irreversibly anonymised so that it can no longer be linked to an individual.

7.0 Your Rights

As a player on dhaka9, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via the Support page. We will acknowledge your request within five business days and provide a substantive response within 30 days.

Please note that certain rights are subject to exceptions. For example, dhaka9 may be required to retain certain data to comply with anti-money laundering obligations, even where a deletion request is received. Where we are unable to fulfil a request in full, we will explain the reason clearly.

8.0 Data Security

dhaka9 implements a multi-layered approach to data security. Technical measures in place include:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption of sensitive data fields (including payment account identifiers) at rest.
• Role-based access controls that restrict staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the dhaka9 platform infrastructure.
• Automated anomaly detection to identify unusual login behaviour or suspicious account activity.
• Secure deletion protocols for data that has reached the end of its retention period.

In the event of a personal data breach that is likely to result in a risk to player rights, dhaka9 will take prompt remedial action and notify affected players as soon as reasonably practicable. Players are encouraged to use strong, unique passwords and to contact dhaka9 support immediately if they suspect their account has been accessed without authorisation.

9.0 Children and Minors

The dhaka9 platform is strictly intended for adults aged 21 years and above. dhaka9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the minimum age, we will promptly delete that data and close the associated account. If you believe a minor has registered an account on dhaka9, please contact our support team immediately so that we can investigate and take appropriate action.

10.0 Marketing Communications

With your consent, dhaka9 may contact you with information about promotions, bonuses, new game launches, and seasonal offers relevant to your interests as a player on the platform. Marketing communications may be delivered via SMS to your registered mobile number or via email.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting the dhaka9 support team. Opting out of marketing will not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, or security alerts, which are necessary for the operation of your account.

11.0 Changes to This Privacy Policy

dhaka9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the dhaka9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you object to any change, you should cease using the platform and contact the support team to discuss your options regarding your account and data.

12.0 Contact and Complaints

If you have questions, concerns, or requests relating to this Privacy Policy or the way dhaka9 handles your personal data, please contact us through the Support page. Our team is available around the clock and will respond to privacy-related enquiries as a priority.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to a relevant data protection authority. dhaka9 takes all privacy complaints seriously and is committed to resolving them promptly and fairly.